Shipping policy

Thank you for shopping with PetAura! We're committed to getting your pet's favorite products to you as quickly as possible.

Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Delivery Time
Standard shipping takes 15–30 business days depending on your location. US and European orders may vary based on customs and local carrier schedules.

Free Shipping
We offer free shipping on all orders over $50. Orders below $50 are subject to a flat shipping fee calculated at checkout.

Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Delays
Occasionally, shipping may be delayed due to customs processing or carrier delays outside our control. We appreciate your patience and are always here to help — contact us if you have any concerns.